INTRODUCTION TO ELECTRONIC FACILITY RECORDS (EFR): 7 of 9

EFRMS APPLICATION: Building System Service Calls

Maintenance staff and technicians can easily find facility data in 30 seconds or less to reduce service call durations.

Here's the workflow for a service call using an Electronic Facility Records Management System (EFRMS). These EFR-enhanced workflows are applicable to work order requests completed via internal maintenance staff and external contractors

AMEP Building Systems

1. An electronic Work Order is received by district maintenance technician to diagnose an issue with an Air Handling Unit (AHU) at a specific school building.
2. The technician accesses EFR data about the AHU to check its exact location, make and model, and common replacement parts before leaving the office.
3. The common parts are picked up from inventory and the technician proceeds to the school building (with a tablet in their toolkit).
4. On the roof at the AHU, the technician takes a photo of a QR code with the tablet to access a schematic drawing of the HVAC system of that building.
5. Using the schematics and other EFR data, the technician is able to quickly diagnose and repair the issue using the replacement part picked up at the office.
6. The technician updates the electronic work order to a completed status and adds notes and a photo.
   
   
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​Technology Systems

1. An electronic IT Support Ticket is received by a district IT technician to diagnose an issue with wireless access in a portion of a specific school building
2. The technician accesses EFR data about the wireless network and connected access points to check their locations, make and model, and common replacement parts before leaving the office.
3. The common parts are picked up from inventory and the technician proceeds to the school building (with a tablet in their toolkit).
4. In the affected building area, the technician takes a photo of a QR code of the wireless network server to access IP addresses and other related data for related Wireless Access Points.
5. Using the schematics and other EFR data, the technician is able to quickly diagnose the problematic WAP, replace and test it.
6. The technician updates the Support Ticket to a completed status and adds notes about the new WAP including its serial number and date of installation.

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